How long will it take for my order to arrive?
Sandtopia aims to have orders sent out as soon as possible, usually within five working days of processing your payment. Postage within Australia then takes about two to five working days depending on where you live. If your order is urgent, please select express postage at checkout.
Is it safe to use my credit card on you site?
Yes! We use PayIT for our online credit card payments. PayIT offers state of the art encryption software for all transactions so your credit card details cannot be stolen or viewed by a third party, which ensures your security. Credit card details are sent through to us via encription for processing. Your payment may not appear on your statement until a few days after your intial order. Credit card details are not stored by PayIT or Sandtopia once payment has been processed.
I placed my order however it came up with a postage error and now I can't retreive my order.
If this happens it generally means that your order has exceeded Australia Post's weight limits (generally if you are ordering kits and sandtray equipment). We will have received your order but will then need to email you a postage quote which will be manually added to your total before processing your payment. We can email you a link to retrieve your order at any time.
Do you ship overseas?
Yes we do. Shipping from Australia to overseas can be expensive and depends on the number of items ordered. Orders are generally sent registered and express post taking approxiamtely 10 to 15 days to arrive.
Do you have a printed catalogue?
No, because at Sandtopia we are committed to preserving the environment and the wellbeing of our native animals. If you are having difficulties or have friends or colleagues without access to the internet, then email us and other arrangements can be made.
Will you accept a purchase order or invoice from my school/organisation?
Yes. However you will need to order online to receive an Sandtopia order number and postage rate. Simply inform us in the additional comments section at checkout that it is a purchase order. Then simply fax or email your purchase order or invoice number to us. Australian based schools and businesses will require the following ABN: 62022169916.
Where can I find out more about sandplay therapy and training courses?
Australia doesn’t have a national sandplay association so finding information and training courses can be difficult. Below are a few helpful links to get you started:
Expressive Therapies Institute of Australia – offer regular training courses around Australia and the world, published books, and a newsletter to keep you updated. Located in Queensland. www.expressivetherapies.com.au
